Welcome to Unifury. Thank you so much for your interest in our products. You can carry out the following steps to complete your order:
  Step 1: Visit our website at Unifury.com
  Step 2: Choose the product that you are interested in
  Step 3: Complete all required information
  Step 4: Adjust the quantity of product
  Step 5: Click Buy it now
  Step 6: Process payment and apply a discount code (if you have) to complete purchasing
  Step 7: Receive your confirmation email/message when your order goes through.
If you need any further assistance, please submit our Contact Form to get advice.

The preview feature has been added to some products that allows you to directly get the preview on our website. However, if the preview option is unavailable in the product you want, we totally can send it to you before processing your order. Just place an order and send us your request for preview within 2 hours via our Contact Form below.

NOTE: Orders will be put into production 2 hours after being placed.

You cannot find the option(s)/product(s) you want because you might have missed them somehow or unfortunately they aren’t currently available.

Please submit our Contact Form to tell us the option(s)/product(s) you are looking for, we will direct you to exactly where you can find them or consider adding unavailable ones to our website

If you cannot find the option(s) you want, please fill that option(s) in the Contact Form below. We will consider adding the unavailable options or suggest you with some alternative ones.

You can refer to our sizing chart for the product you are interested in. Unifury’s apparel is mainly unisex, except those exclusive for men/women or kids.

If you need any further assistance, please submit our Contact Form to get advice.

Order Confirmation emails are typically sent within a few minutes of placing your order but can take up to an hour. Also, make sure to check your spam folder!
We often find that incorrectly typed email addresses or lack of email addresses are often the cause of missing emails. Additionally, when only using phone number as contact information, please make sure that your number can receive text messages.
If you didn't receive your Order or Shipment Confirmation email, please submit our Contact Form below and we can confirm your order.

As your concern, please visit https://unifury.com/pages/accepted-payments and follow the instructions to process your payment.

If you need any further assistance, please submit our Contact Form to get advice.

Payment Error: (15005) - Processor Decline - This transaction cannot be processed.
This is an indication that the transaction has been declined by the bank that issued your card. We would like to recommend that you reach out to your bank to ask why the transaction wasn't approved.

If you need any further assistance, please submit our Contact Form to get advice.

The international transaction fee is legit because our Paypal account was registered outside the USA. Moreover, some transactions were paid with a Debit Card or Credit Card through Paypal might be charged extra fees.

If you need any further assistance, please submit our Contact Form to get advice.

Unifury adheres to the highest industry standards to protect your personal information when you checkout and purchase from our online store.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

If you need any further assistance, please submit our Contact Form to get advice.

If you want to modify your order, please submit our Contact Form below to specify your request. We will contact you to confirm the changes before processing the order or ask for additional information if necessary.

Note : You must send a modification request within 2 hours after making the purchase. Otherwise, your order will automatically be imported into our production system and will be processed and shipped as soon as possible. We are unable to modify an order after it is sent to our production software.

When we process your request, your order will be held, so delays may occur and affect the arrival time.

Within 2 hours after placing an order, you may be able to request a cancellation on your order.

Please submit our Contact Form below with your order ID. Then, we will review your request and cancel your order at a later time.

If you want to change the shipping address after placing an order, please submit our Contact Form within 2 hours after purchasing and provide a new shipping address. We will not accept any changes after orders are being processed/shipped.

Unfortunately, we are not allowed to edit the billing address on orders. However, there is not any bill sent to the billing address and this will not affect your order.

If you need any further assistance, please submit our Contact Form to get advice.

Check your inbox to see whether we have sent you emails informing you that all of the items in your order were shipped out. In this case, you should locate your order via the given links in your shipping confirmation emails.
Note: Remember that your purchase may have included various deliveries which will be received on different dates. Please take a moment to refer to our ETA.

If you have not received any email and your purchase did not have various deliveries, please submit our Contact Form below to get advice.

Firstly, re-check the shipping address provided at the order confirmation and review the order details.

Secondly, check around the delivery location or the entrances of your residence for the package or notice of attempted delivery (ex: near back porches, bushes, garages, or other places that the driver may have left it).

Thirdly, check if someone else accepted the delivery, or a neighbor or other resident received the package.

If it’s not too much of an inconvenience you can also inquire about your package with your local post office.

Remember that your purchase may have included various deliveries which will be received on different dates. Please take a moment to refer to our ETA.

Once 2-3 business days have passed since the date of delivery, please submit our Contact Form below and confirm that you have followed the above steps.

Remember you should check whether your given shipping address is correct.
*The given shipping address is correct.
Maybe, the shipping carrier may not locate the provided address. We are willing to reship your order to the original address or a different address with no extra fee.
*The given shipping address is incorrect.
The extra shipping fee is needed to reship your order to the correct address or a new shipping address.
Note: Extra shipping fee will depend on your shipment.
Please submit our Contact Form with a correct/new address to get further assistance.

If you have received other customer’s items, please contact us within 20 days since the delivery date.

Please provide us a clear description of the problem, and preferred action either reshipment or refund.

Remember not to return the wrong items.

Please submit our Contact Form with your order ID/contact information.

If you have received defective items such as Broken and Chipped, Scratched, or Blurry Image/Print, please contact us within 20 days since the delivery date.

Please provide us a clear description of the problem, and preferred action either reshipment or refund.

Remember not to return the defective items.

Please submit our Contact Form with your order ID/contact information.

If you have received items that are not as described, please take some below steps:
Step 1: Check your order confirmation email let us know which difference(s) between your order description and the item you received.

Step 2: Please submit our Contact Form with your order ID/contact information and the description of your matter(s).

Please be noticed that we do not have an exchange or return policy.
If there is a problem with your received product such as a damaged item, wrong item, print quality issue, please do not return the items.
If the mistake is on our end, we will refund or reship your order depending on our policies and your preferred action.
Please submit our Contact Form within 20 days since the delivery date with your order ID/contact information and the description of your matter(s).

If your received item meets one of the following conditions, we will reship your order at no cost or refund your order:
- Incorrect Design: completely wrong design compared to information provided by customers on our website.
- Bad quality: blurry image/print.
- Damaged/lost during shipment.
- Lack of quantity.
Remember not to return the items.

Please submit our Contact Form within 20 days since the delivery date with your order ID/contact information and the description of your matter(s).

The refund process may take up to 7 business days depending on your original form of payment.
If you do not receive a credit for your refund by the specified time, please contact your bank/credit card issuer company or submit our Contact Form below to get further advice.