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FAQs

    Contact Us

    Top Questions

    1. How can I cancel my order?

    When you change your mind about your order, you are able to cancel your order within 2 hours of placing the order. PleaseContact Us, select
    After Order -> 
    Cancel order.

    Note:

    -After 2 hours of purchasing, your orders will be locked and sent to our production facility. If you send the request later than that, we cannot cancel or modify it.

    - Issue refund for cancellation may take3-14 business days to post to your payment account and it will be applied back to the original payment method used.

    2. How can I modify my order?

    You have 2 hours since placing your order to modify your order. If you contact us after 2 hours of order submission, your order will be locked for processing so we can not modify it.

    To modify your order, requestAfter Ordervia Contact Us.

    If you want to change things such as correct name, wings, theme, change the available information for person or pets…,we would like to suggest the way to edit design correct and faster below:

    - Visit the product you ordered/want to change on our storeUnifury 

    - Custom the new design 

    - Add it to your cart (Not check out)

    - Request After Order - > Edit Design (Name, Theme, Wings, Person, Pet..)with the new design code via Contact Us.
    (Copy and paste the code, not send us a screenshot of the code).

    Example: Item Beach Canvas – New design code: Op234cty7YIOljdf

    NoteIf you want to remove the name, leaveN/Aor No Nameon the field name to remove it automatically.

    3. How can I get an E-message card?

    Getting your e-message card is super easy and free! 

    Please visit our E-Message Card and follow our instructions.

    Note: This e-message card is available for customers who purchased any items in our store.

    4. How can I change my shipping address?

    You can change the shipping address of your order within 2 hours after placing the order. 
    Request After Order -> Change Shipping Address via Contact Uswrite down the correct shipping address in the description. 

    Note: We cannot change your shipping address from a domestic US location to an International address, and vice versa.

    5. Why was my payment declined?

    - The data requested for the payment failed to coincide with those on your card. A simple spelling mistake in one of the fields can cause the operation to be refused.
    - You have not activated your security code. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code in order to confirm payment. This code is provided directly by your bank.
    - You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
    - Your card has expired. Check if your card is still valid.
    - Your order has been rejected by our risk center due to certain factors.

    Your bank can provide you with all the information you require about your card and the payment options. If you check out via PayPal, please contact PayPal directly when your payment is declined.

    Need more help? Please Contact Us.

    6. How do I track my order?

    *How do I track my order?



    You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

    You can track your order Here. To track your order you need to fill out your order number and email address or phone number.

    You can also sign into your Unifury account HERE, then select "My Orders" to see your order history and order status. (You only can view your order if you enter the correct email address used at check out).



    If you still don’t find & track your order, please Contact Us for help.

    *Order status meaning
    Once you click on the tracking link/or submit information on the Track order page, you will see the status of your order presented as the following: 

    Need more help? Please Contact Us.

    7. Shipping time frame

    To estimate when you can expect your order, please refer to the time frame HERE

    If you could not track by yourself on our Tracktor page, you can request After Order -> Order Status via Contact Us to get more information. 

    8. My order arrived defective/damaged/broken.

    We want to sort out the problem with incorrect items straight away. You can request a replacement or a refund.

    Please report the issue via Contact Usselect File A Complaint -> Damage Order -> Request Action.

    Note: You need to contact us within 20 days of receiving your order and remember don't return any broken item back. 

    9. I received the wrong/someone else's order.

    We want to sort out the problem with incorrect items straight away. You can request a replacement or a refund.

    Please report the issue via Contact Usselect After Order -> Wrong Order -> Requested Action. 

    Note: You need to contact us within 20 days of receiving your order and remember don't return any incorrect item back.

    10. COPYCAT WARNING

    WARNING: BEWARE OF COPYCAT WEBSITES

    Recently, we have noticed that some scam websites have copied the Unifury desgins and contents and try to deceive customers.

    Unifury is the only true and official store. Our Facebook Fanpages are Unifury and My Dogs. If you find any other store or Facebook pages that have similar products or advertisements, be aware that they might be copycat websites.

    We kindly suggest you that:
    - Please be careful where you buy online, check the website carefully to avoid risk, and to get products as you desire.
    - If you need help, feel free to reach out to us through our social comment and our customer support viaContact Us.

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    Place Order

    1. How do I place an order?

    If you are interested in any of our products and wish to purchase them, please follow our instructions on how to place an order.

    Step 1: Choose your favorite product on Unifury

    There are 2 ways to find out our product as your request: 

    - Search by entering the keyword on the search bar.

    - Choosing the product type based on the menu bar. The product is sorted as the bestsellers, occasions, product type, scenery…

    Step 2: Complete all required options

    Make sure you have filled in all the mandatory fields on the checkout page as well. If the option has 1 image, make sure that you click on that image. 

    Step 3: Click the preview function (if it is available) to see the preview 

    Step 4: Fill in the information and check out

    The process to checkout, fill out Contact information with the Shipping address and apply a discount code (if you have) to complete purchasing. 

    Note: You will receive a confirmation email/SMS shortly after you have successfully placed your order. We suggest that you provide your email address to receive the order information easier.

    2. How do I reorder my Unifury items?

    We're very happy to see you back.

    Case 1: If you want to reorder the original order, please follow the steps below:

    Step 1: Check your email with the subject ‘Your shipment has been delivered.’
    Step 2: Click on ‘Re-order the same items’.
    Step 3: Check out your order.

    Case 2: If you want to reorder the original order with different item and quantity, please follow the steps below:

    Step 1: Check your confirmation email and you can see the recent items.
    Step 2: Change the quantity of the item(s) you want to reorder.
    Step 3: Tick on the item(s) you want to reorder.
    Step 4: Click on ‘Reorder & Checkout’.

    Need more help? Please Contact Us.

    3. Can I see a preview of my order before purchase?

    At the moment, the auto-preview function is enabled in most of our products but not at all. We are trying our best to update this function on all products. 

    Product with the preview function

    - Step 1: Complete all required options on your favorite product.

    - Step 2: Click on the button “PREVIEW YOUR DESIGN” to see the final preview. 

    Product without the preview function

    If you don’t see the preview button in the product, it means that the product is unavailable for the preview, please follow these steps: 

    - Step 1: Place your order first

    - Step 2: Request After Order - Preview Order via Contact Us within 2 hours of purchasing your order.  

    Note:

    - We will carry out your request within 2 hours after placing the order. If you send your request after 2 hours, we can help you show your preview but cannot modify it any longer.

    - A new preview/Proof will be sent automatically via your email in 12 - 24 hours.

    - If there is no reply from you 24 hours after the preview is sent, we will process your order like the last preview.

    4. I can’t find my option. Can I request a new one?

    Our team always tries to update as many options as possible, but sometimes, we can’t meet our customers’ needs. We are working hard day by day to bring you the high quality personalized gifts which are truly special and unique.

    We’d love to hear your thoughts and we’re willing to add more options if we could.

    If you have not placed an order yet, you can share your new idea suggestion by request A New Idea Suggestion via Contact Us,

    If you place your order and want to add options (wings, hat, rainbow, more dog, cat...,you can request After Order -> Edit Design via Contact Us.

    5. How do I use my discount? Can it be applied after purchase?

    To use your discount coupon, simply:
    - Add to cart your product and process to check out.
    - Enter your discount code under your order summary and hit “Apply”.

    Note:

    - Is only valid for a limited time.

    - May not be applicable to all products.

    - Cannot be applied after you've placed an order.

      6. I don’t get my order confirmation.

      As soon as you place an order via Unifury, we’ll send a confirmation to the email address or phone number that you used at checkout. It includes your order number, order summary, and tracking link.

      Make sure that you check your spam folder first. If you haven't received/found your confirmation, it may be due to incorrect phone/email address providing or failed checkout (your purchase didn't go through successfully).

      If your order was under your Unifury account, you can view the order status by logging into your account.
      If you checked out as a guest, please Contact Us for help.

      Note:You might include your name, billing address, transaction/invoice ID as this information will be helpful for searching your order.

      7. How can I modify my order?

      You have 2 hours since placing your order to modify your order. If you contact us after 2 hours of order submission, your order will be locked for processing so we can not modify it.

      To modify your order, request After Order - > Edit Design via Contact Us

      If you want to change things such as name, wings, theme, change the available information for person or pets…,we would like to suggest the way to edit design correct and faster below:

      - Visit the product you ordered/want to change on our store Unifury 

      - Custom the new design 

      - Add it to your cart (Not check out)

      - Request After Order - Edit Design (Name, Theme, Wings, Person, Pet..) with the new design code via Contact Us.
      (Copy and paste the code, not send us a screenshot of the code).

      Example: Item Beach Canvas – New design code: Op234cty7YIOljdf

      Note

      - You have 2 hours to modify your order after placing an order and once time to update the new design code. 

      - If you want to remove the name, leave N/Aor No Nameon the field name to remove it automatically.

      8. How can I cancel my order?

      When you change your mind about your order, you are able to cancel your order within 2 hours of placing the order. 

      Please Contact Us, select type After Order - > Cancel Order. 

      Note:
      After 2 hours of purchasing, your orders will be locked and sent to our production facility. If you send the request later than that, we cannot cancel or modify it. 

      - Issue refund for cancellation may take 3-14 business days to post to your payment account and it will be applied back to the original payment method used.

      9. How can I change my shipping address?

      You can change the shipping address of your order within 2 hours after placing the order.

      Please request After Order - > Change Shipping Address in Contact Us,and write down the correct shipping address in the description.

      Note: We also cannot change your shipping address from a domestic US location to an International address, and vice versa.

      10. How can I change my billing address?

      Due to technical issues, we can’t modify the billing address. However, there is no need to change the billing address because we’ll ship your order to the shipping address you left and we don’t include the order receipt in with the package. Please make sure that your shipping address is correct. 

      Need more help? Please Contact Us

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      Order Issues

      1. I received the wrong/someone else's order.

      We want to sort out the problem with incorrect items straight away. You can request File A Complaint -> Wrong Order -> Request Actionvia Contact Us.
      Note

      -Please upload a picture/video of the item you received 

      - You need to contact us within 20 days of receiving your order

      - Don't return any incorrect item back.

      2. My order arrived defective/damaged/broken.

      We aim at providing you with a perfect personalized gift, but sometimes orders might be damaged during transit.

      If your order unfortunately came defective/damaged/broken, you can request File A Complaint -> Damage -> Request Action via Contact Us
      Note:

      - Please upload a picture/video of the item you received. We will review the proof and give you the best solution. 

      - You need to contact us within 20 days of receiving your order

      - Don't return any broken item back.

      3. I received the items that are not as described.

      If the received item doesn't look like what you purchased, or different from the product image sample, please do the following steps:
      Step 1: Compare the given information in your order confirmation to the received item
      Step 2:
      - If the item was designed similarly to the order confirmation, you did get the correct order.
      - If the item was designed differently, please request File A Complaint -> Not As Describedvia Contact Us and attach the pictures, confirmation information about your order to get help.

      Note:

      - You need to contact us within 20 days of receiving your order

      - Do not need to return any received item back.

      Shipping & Delivery

      1. Shipping time frame

      To estimate when you can expect your order, please refer to the estimated time frame below.

      Note:

      * In peak season, your parcel may arrive later than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.

      * The above time frame is only applied for orders to the US with the standard shipping method.

      * If your order needs detailed modifications, it may take a few days for our designer to make customization, design time will depend on the complexity of the request. Please kindly add this amount of time to the “Production time”.

      Need more help? Contact us HERE.

      2. International orders

      We offer international shipping for most of our products except for Pillow, Acrylic Print, and Peel & Stick Poster.

      The estimated shipping fee for international orders is $5.45 to $49.99 depending on the product and destination country. 

      Specific shipping charges for your order will be calculated and displayed at Checkout.

      3. How do I track my order?

      You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.

      You can track your order here. To track your order you need to fill out your order number and email address or phone number.

      *How do I track my order?

      You can also sign into your Unifury account HERE, then select "My Orders" to see your order history and order status. (You only can view your order if you enter the correct email address used at check out).


      If you still don’t find & track your order, please Contact Us for help.

      *Order status meaning
      Once you click on the tracking link/or submit information on the Track order page, you will see the status of your order presented as the following: 

      Need more help? Contact us HERE.

      4. How does COVID-19 affect my order?

      Our factories are still in operation and every action has been taken to protect the health of our employees and community. We are fulfilling orders on a daily basis, however, things are moving slower than they would be in normal conditions.

      As a direct result of the coronavirus (COVID-19) pandemic, production and delivery times have been extended up to 10 business days.

      Please be patient as we work to get shipments out as quickly as possible, with everyone’s safety in mind.

      Need more help? Please Contact Us

      5. My tracking number isn't working.

      If you attempt to track your package and there is no information available that just means the carrier has not processed your parcel yet. When the parcel is scanned into the system, tracking events will populate on the tracking page.

      Please rest assured that we are still working hard to deliver your order asap.

      Need more help? Please request After Order -> Order Status via Contact Us.

      6. My order seems to be stuck in transit.

      Most carriers aren't scanning packages and updating trackings frequently. Some packages will appear to be stuck in a single location for multiple days and then suddenly be delivered to the customer. We are so sorry for this frustrating experience.

      We advise you to refer to our ETA first, to check if your order has passed the standard shipping time frame. If your order has not moved for 20 - 25 business days, please request File A Complaint -> Lost Order via Contact Us, one of our agents will be happy to further investigate this issue. 

      7. My order was returned to the original sender. 

      There are a few reasons an order can be returned to the sender but most often it is due to an undeliverable address. The returned orders will be donated to charities and will not be returned to our warehouse. Before reaching out to our customer support, please check your given shipping address first.
      - If the provided shipping address is correct, we’ll resend a replacement at no cost once only.
      - If the provided shipping address is incorrect, the extra fee is needed to reship your order to the correct address or a new shipping address. We’ll try to cover up to 50% resending fee.

      Please request File A Complaint -> Order Returned  via Contact Us

      8. My order is shown delivered but I haven't got it.

      If the order has been scanned as delivered but you haven’t got it, this may be due to a scanning error. Please allow a few more days for the item to be delivered before contacting us.

      We suggest that:
      - Check the shipping address if it is correct.
      - If the item was sent to your home, you should ask other family members if they accepted the delivery. Please also check if the item has been left with a neighbour.
      - If the item was sent to your work address, check with the post room and your colleagues to see in case someone accepted the delivery.
      - Your purchase may have included various deliveries which will be received on different dates. Please take a moment to refer to our ETA.

      If you still can’t find your parcel, please request File A Complaint -> Mark as delivered but not received via Contact Us, we’re willing to open an investigation to find your order. 

      9. I have not received all the items in my order.

      Check your inbox, SMS to see whether we have sent you notifications that all of the items in your order were shipped out. In this case, you should locate your order via the given links in your shipping confirmation email/SMS or via Track Order page.

      Additionally, your purchase may have included various deliveries which will be received on different dates. Kindly be patient and take a moment to refer to our ETA.

      If you have not received any shipping notification and your purchase did not have various deliveries, please request File A Complaint -> Missing Item via Contact Us.

      Size Charts

      Size Charts

       

      ORNAMENT

      MUG

      FACE MASK

      APPAREL

      Note:For apparel products, there might be ±5% deviation in length for manual measurement and production processes. The sizing chart is for reference only.

      Refund, Return & Exchange

      1. Exchange & Return Policy

      Due to the fact that Unifury products are personalized & printed-on-demand items, we will not accept returns. But do not worry, if there is an issue with your order, we will refund or send you a replacement. Please refer to our Reshipment & Refund Policy and please File A Complaint via Contact Us, our customer service team is willing to support you.

       

      Note:  
      * Please remember to attach an image of proof in the contact form for a damaged/defective/incorrect item, without the proof, we refuse to handle the case.

      * Please be reminded that our policy lasts 20 days from the delivery date or 45 days from the order date for replacement/refund request only. If your purchase falls out of that timeframe, unfortunately, we can’t offer you a replacement or refund. 

      2. Refund Policy

      Your refund request will be approved in the following cases:
      - Order cancellation

      You can cancel your order within 2 hours of placing the order via Contact Us.

      - Defective/damaged/incorrect item

      You can request a replacement or a refund by File A Complaint via Contact Us. You should contact us within 20 days of receiving your order

      The funds will be returned to the payment method that the payer initially used to make the purchase. Depending on the form of payment, you will receive your refund within:
      - PayPal: max 3 business days
      - Credit/debit card: max 14 business days
      You will receive a refund notification via email/phone provided at check out once we authorise the refund. If you do not see a credit to your account within 14 business days, please present this notification to your banking institution so they may help you facilitate the process.

      Note: Discount codes and UNI points will not be refunded as monetary value.

      3. Can my refund be redirected to a different account?

      The refund can only be issued to the original point of purchase for the order. Please reach out to your bank for more information on how to reroute the funds to another account.

      Need more help? Contact us HERE.

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      Payment

      1. Payment Methods

      - Pay with Credit/Debit Card



      The available credit card options are listed above. Please note that we do not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

      - Pay with PayPal



      When you place an order with PayPal, after clicking “Complete order”, you will be redirected to PayPal to complete your purchase securely. You can confirm your payment by logging in with your PayPal username and password.

      You may still check out even without a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.

      Need more help? Contact us HERE.

      2. Is it safe to use my cards on Unifury?

      Unifury adheres to the highest industry standards to protect your personal information from our online purchase. We take all reasonable care to make our Website secure and to prevent fraud.

      Your card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.

      Note: To prevent unauthorized access to your account and to ensure your personal data remains secure, please do not share with anyone your login or password details.

      3. What currencies can I use to place an order?

      Unifury processes all orders in USD. Whenever you make an online purchase or use your credit card to obtain a cash advance, in a currency other than US dollars, the transaction will be converted to US dollars.

      Need more help? Contact us HERE.

      4. Why was my payment declined?

      - The data requested for the payment failed to coincide with those on your card. A simple spelling mistake in one of the fields can cause the operation to be refused.
      - You have not activated your security code. In a bid to protect cardholders from online fraud, some credit cards require you to enter an additional security code in order to confirm payment. This code is provided directly by your bank.
      - You may have reached your credit limit. Contact your bank to check that you have not exceeded the authorized purchase limit.
      - Your card has expired. Check if your card is still valid.
      - Your order has been rejected by our risk center due to certain factors.

      Your bank can provide you with all the information you require about your card and the payment options. If you check out via PayPal, please contact PayPal directly when your payment is declined. 

      Need more help? Contact us HERE.

      5. Why was I charged International Transaction Fees?

      You may be charged foreign transaction fees as our PayPal account was registered outside the USA. This charge comes directly from your bank. Additionally, we cannot provide the amount of the transaction fee such as information during our checkout process since it is outside of our control. As a result, we are not able, for legal and accounting reasons, to issue an invoice reflecting these additional charges.
      Considering the above, we kindly advise you to:
      - reach out to your bank for more information on any additional charges/fees.
      - consider using a different credit card that allows international transaction free of charge

      Need more help? Contact us HERE.

      6. It looks like I was double-charged. What should I do?

      If you discover duplicate transactions, please wait to see if they appear on your billing statement.
      The double transactions that you see on your bank statement is due to the following cases:
      Case 1: If your credit card was declined when you first tried to place your order, you will see a pending transaction in your account.
      Case 2: When you make a payment by credit card for certain services, your credit card company may authorize your card before the actual funds are taken. This is referred to as an authorization (pending transaction).

      The funds for declined/pending transactions are not taken and this charge will disappear in your bank statement within a few business days.

      Additionally, you can review your order history to confirm if there are multiple orders processing on your account.
      If you would like to clarify that all duplicate orders are cancelled, please reach out to our Customer Service Team HERE within 2 hours of placing an order.

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      E-Message Cards

      1. What are Our E-Message Cards?

      Unifury Message Cards are FREE OF CHARGE electronic cards which bring an option for gift announcement. With our cards, you also can show your recipient a preview of the coming present from a distance.

      We are now providing 4 types of cards for the following occasions: Christmas, New Year, Anniversary and Birthday. Lovely new cards will be released in other special events.

      If you would like to receive our e-message card, please visit our E-Message Card and follow our instructions.

      Note: This e-message card is available for customers who purchased any items in our store.

      2. How can I get an E-message card?

      Getting your e-message card is super easy and free! 

      Please visit our E-Message Cardand follow our instructions.

      Note: This e-message card is available for customers who purchased any items in our store.

      3. Do I have to pay for the e-message card?

      Our e-message card is totally free. Just a few simple steps to receive a message card.

      Please visit our E-Message Card and follow our instructions.

      Note: This e-message card is available for customers who purchased any items in our store.

      Need more help? Contact us HERE.

       

       

      Unifury E-Gift Card

      1. Using a gift card to place an order.

      After successfully purchasing a gift card from Unifury, you will receive a confirmation email containing a code.

      Step 1: Please click on the button “ View Gift Card ” to get the specific gift card code.
      Step 2: When making a purchase at Unifury, you can redeem the value of a gift card by entering its unique code at checkout.
      * Gift cards are applied to the final order total which includes shipping and taxes.

      Note:

      If the order value is less than the gift card balance, the remainder can be used for the next purchase with the same code.
      For example: If you have a gift card balance of $50, your order is $30, the remainder that can be used for the next purchase is $20.
      If the order value is equal to the gift card balance, your gift card will be disabled after.
      If the order value is greater than the gift card balance, you will have to pay the missing part.
      In this case, then you will be prompted to choose a second payment method for the balance before placing the order.
      For example: If you have a gift card balance of $30, your order total is $45, you will have to pay $15 by another payment method.

      2. Can gift cards be used in conjunction with a discount code?

      Yes. Gift cards are a form of payment, not a discount code. Therefore, a discount code still can be applied with a gift card code for the same order.

       

      3. Can a gift card be used more than one time?

      Yes, provided there is still a balance remaining on the card.

      If you wondering how much balance remaining on the card you have, please contact us here to get an update.

       

      4. Can more than one gift card be used towards a purchase?

      Yes. You can redeem another gift card during checkout for the same order.

       

      5. Can a gift card be used to buy a gift card?

      No. You cannot use a gift card to buy another gift card.

       

      6. Does my gift card have an expired date?

      No, there is no expired date applied to the gift card. The gift card will only be disabled if the balance remaining on the card is $0.00.

       

      7. How do I get an update about the gift card balance?

      If you wondering how much balance remaining on the card you have, please contact us here to get an update.

       

      8. What should I do If I lose my gift card code?

      When you lose a gift card code or need a balance update, please contact us here to take the code again or get an update about the gift card balance.

       

      9. Cancel/refund order using gift card

      If you used a gift card to pay for the purchase, then we can apply the refund to the gift card.

      If you used a gift card and another payment method to pay for the purchase, then the refund amounts will be credited to both payment methods above respectively.

         

        Paypal "Pay in 4"/Pay later

        1. Can I buy now and pay later?

        Yes, PayPal pay-later service named “Pay in 4” is now available on Unifury.com

        When checking out with PayPal, please choose the option “Pay later”, you will just have to pay ¼ of your order value and pay the rest in 3 payments - one every two weeks. 

        Note:

        - Your order must value between $30 to $1,500.

        - There is no extra fee, however, if you are late with a payment you may be charged a late fee.

        For detailed information, check this introduction video from PayPal. 

        2. How can I buy now pay later?

        Just choose to pay with PayPal when you checkout your order and if it is an eligible transaction, you will see “Pay later” as one of the available payment methods. Simply apply for a Pay in 4 plan in just a few steps and finish checking out.

        You must read the loan agreement of your Pay in 4 plan before you submit your application. You will see the link to the loan agreement when you choose to apply for Pay in 4 at checkout.

        Once your plan starts, PayPal will send you an email containing important information about your Pay in 4 plan, including how to locate your loan agreement.

        3. Can I cancel an order checked out with Pay in 4/Pay later? 

        Yes, you absolutely can cancel the order as long as you contact us within 2 hours after placing your order. 

        Please note that:

        - PayPal will refund the amount you have actually paid for the order, not the total order value if you have not completed all 4 payments yet.

        - The refund process may take longer than normal due to the new process for pay-later orders from PayPal. You will see the status as “Pending” when you check your PayPal account. 

        Please contact PayPal directly to inquire about detailed information on your loan contract.

         

        4. Why can’t I see the option “Pay later” when I checkout? 

        If you cannot find the “Pay later” option, it's either because the service isn't available in your area or because you didn't meet the requirements by PayPal.

        Availability depends on your state of residence and you must be at least 18 years of age (or the age of majority in your state) to apply. PayPal pay later is currently not available in New Mexico, North Dakota, South Dakota, Missouri, Wisconsin, and any  U.S. Territories. 

        If you choose Pay in 4 as your payment method when you check out with PayPal, you will be taken through the application process. You will get a decision instantly but not everyone will be approved based on PayPal internal checks.

        For detailed information about PayPal internal checks, please contact PayPal directly. 

        5. Can I return or exchange an order paid with Pay in 4/Pay later?

        Due to the fact that Unifury products are personalized & printed-on-demand items, we will not accept returns. But do not worry, if there is an issue with your Pay-later order, we will refund or send you a replacement as a normal purchase. 

        The only difference is that PayPal will refund the amount you have actually paid for the order, not the total order value if you have not completed all 4 payments yet. Contact PayPal directly to inquire about detailed information on your loan contract.

        To report an order issue, refer to our Reshipment & Refund Policy and Contact Us

        Note: 

        * Remember to attach an image of proof in the contact form for a damaged/defective/incorrect item, without the proof, we refuse to handle the case.

        * Our policy lasts 20 days from the delivery date or 45 days from the order date for replacement/refund request only. If your purchase falls out of that timeframe, unfortunately, we can’t offer you a replacement or refund. 

         

        Express shipping 

        1. How long does it take to ship my package by express shipping?

        Unless otherwise specified on the order confirmation page or other force majeures, orders ship Monday through Friday and will be delivered 3 business days after your order was produced. Please refer to the timeframe on ourShipping & Delivery page for detailed production time.

        Note:

        * Items cannot be expedited unless the "Express" option is listed for that item/shipping address.

        * Express shipping is not available to P.O. Boxes, PR, military bases, and international destinations.

        * Shipping schedule and/or times are subject to change during the holidays.

        2. Can I change my order shipping method to express shipping?

        Yes, you can request to change the shipping method by contacting us via ourContact form within 2 hours after submitting your order. 

        Please select the optionAfter order >> Change shipping address/shipping method and write down your request in the description.

        Similarly, you can also switch from express shipping to standard shipping. 

        Note:

        * If you change the shipping method from standard to express shipping, you will have to pay for the extra. Otherwise, we will refund the difference.

        * Items cannot be expedited unless the "Express" option is listed for that item/shipping address.

        3. Replacement/refund for an order using express shipping.

        First, please refer to ourReshipment & Refund policyfor all the cases that can be requested for a replacement or refund. 

        In case you need a replacement for an order using express shipping, the replacement will be shipped by express shipping like your original order. 

        If you are eligible for a full refund, we will refund the full order including the shipping fee.

        4. Cancel an order using express shipping.

        As normal orders, according to ourCancellation Policy, you have 2 hours after placing your order to cancel it and take a full refund. 

        Unifury Physical Gift card 

        1. Redeem a physical gift card to place an order.

        If you have a physical gift card from Unifury, when making a purchase in our store, you can redeem the value of a gift card by entering itsunique code at checkout. 

        A gift card holds a balance, which can be spent over more than one order. 

        Gift cards are applied to the final order total which includes shipping and taxes.

        * Please do not share this code, if someone else knows the code, they can spend the balance on the card. 

        Note:

        * If the order value is less than the gift card balance, the remainder can be used for the next purchase with the same code. For example: If you have a gift card balance of $50, your order is $30, the remainder that can be used for the next purchase is $20.

        * If the order value is equal to the gift card balance, your gift card will be disabled after.

        * If the order value is greater than the gift card balance, you will have to pay the missing part. In this case, then you will be prompted to choose a second payment method for the balance before placing the order.

        2. Can physical gift cards be used in conjunction with a discount code?

        Yes, physical gift cards are a form of payment, not a discount code. Therefore, a discount code still can be applied with a physical gift card/E-gift card code for the same order.

        3. Can a physical gift card be used more than one time?

        Yes, provided there is still a balance remaining on the card.

        If you are wondering how much balance remains on the card you have, please contact ushere to get an update.

        4. Can more than one physical gift card be used towards a purchase?

        Yes. You can redeem another physical gift card/ E-gift card during checkout for the same order.

        5. Can a physical gift card be used to buy an E-gift card or another physical gift card?

        No. You cannot use a physical gift card to buy another physical gift card/E-gift card.

        6. Does my physical gift card have an expired date?

        No, there is no expired date applied to the gift card. The gift card will only be disabled if the balance remaining on the card is $0.00.

        7. How do I get an update about the physical gift card balance?

        You cannot check the gift card balance yourself. If you are wondering how much balance remains on the card you have, pleasecontact us to get an update.

        8. What should I do If I lose or do not receive my physical gift card?

        When you lose or do not receive your physical gift card, please contact ushere to retake the unique code. 

        9. Cancel/refund order using a physical gift card.

        If you used a gift card to pay for the purchase, we can apply the refund to the gift card.

        If you used a gift card and another payment method to pay for the purchase, the refund amounts will be credited to both payment methods above respectively.

        10. Can I cancel my gift card to take my money back?

        As normal orders, according to ourCancellation Policy, you have 2 hours after placing a physical gift card order to cancel it and take a full refund. 

        Note: Once the card’s unique code has been used, we cannot refund the balance remaining. 

        11. Can I reload my card balance?

        No, you can't reload the balance in a physical gift card.

        12. Shipping & delivery physical gift card. 

        Unifury Physical Gift Card can be shipped within the United States (52 of 62 states) at no shipping cost. Each item comes in a blank white envelope.

        To estimate when you will receive the Physical Gift Card, please refer to the timeframe on ourShipping & Delivery page.

        Note: This item is not eligible for international shipping.

        Need more help? Contact ushere.