Once the three items arrived (separately), even though two were ordered the same day, we loved them. The accurate depiction, quality, etc. However, very disappointed they took so long to arrive (two didn't come close to making Christmas; one came the day before). After numerous attempt to contact someone by phone, the phones obviously weren't being answered. The email response was generic, so provided no information other than saying the email was received. I was so concerned the gifts weren't going to arrive at all, I purchased other gifts for those individuals. Customer service would be an area of improvement for this company!
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